Refund & Cancellation Policy
Last Updated: September 3, 2026
At TheERPBot, we provide software products, subscriptions and professional technology services. Because the nature of our services varies, refunds and cancellations are handled according to the type of product or service purchased.
1. Software Products and Subscriptions
For software products, applications, modules and subscription-based services:
- Customers may request cancellation according to the terms applicable to their subscription or purchase.
- Cancellation will generally prevent future renewals but does not automatically result in a refund for the current subscription period.
- Where a refund is specifically offered, the applicable refund terms will be displayed during purchase or communicated to the customer.
- Once a subscription period has commenced, fees for the unused portion of the subscription are generally non-refundable unless otherwise agreed or required by applicable law.
2. Professional Services
Professional services may include:
- Odoo implementation
- Odoo customization
- Software development
- Integration
- Migration
- Consulting
- Training
- Support and maintenance
Because professional services may involve resources, development work and project activities allocated specifically to a customer, refunds will be considered based on the work already performed.
If a customer cancels a project:
- Work completed up to the cancellation date remains payable.
- Non-refundable third-party costs already incurred on behalf of the customer may be deducted.
- Any refundable balance, where applicable, will be determined based on the applicable quotation, proposal, statement of work or agreement.
3. Cancellation Before Service Commencement
If a customer requests cancellation before work has commenced, TheERPBot may provide a refund of eligible amounts after deducting any payment processing fees, third-party costs or other non-refundable expenses already incurred.
4. Cancellation of Recurring Services
For recurring support, maintenance or subscription services, customers may request cancellation before the next billing cycle.
Cancellation will normally take effect at the end of the current paid period unless otherwise agreed.
5. Refund Eligibility
Refund requests may be considered in situations including:
- Duplicate payment
- Payment made in error
- Failure to deliver an agreed service due to circumstances attributable to TheERPBot
- Other circumstances specifically agreed in writing
Refunds are not normally provided for:
- Change of mind after service commencement
- Customer delays or failure to provide required information
- Services already completed
- Custom development already performed
- Third-party services or licenses purchased on behalf of the customer
- Subscription periods that have already commenced, except where otherwise agreed
6. Refund Processing
Approved refunds will generally be processed through the original payment method where technically possible.
The time taken for the refund to appear in the customer's account may depend on the payment provider and the customer's bank.
7. International Payments
For international transactions, the refund amount may be affected by currency conversion or payment-provider processing. The amount ultimately received by the customer may therefore differ from the original amount due to exchange-rate fluctuations or charges imposed by banks/payment providers, where applicable.
8. How to Request a Refund or Cancellation
Please send your request to:
Email: contact@theerpbot.com
Please include:
- Customer/company name
- Invoice or order number
- Date of payment
- Service/product purchased
- Reason for cancellation or refund request
We will review the request and respond within a reasonable period.
9. Policy Changes
TheERPBot may update this policy from time to time. The latest version will be published on this page.